Privacy policy
This policy explains what information the Truelabel app for Shopify and Wix (“Truelabel”, “we”) accesses and stores when a merchant installs it, and how we use it. Contact: m.saimshafii@gmail.com.
Information we access
When you install Truelabel on Shopify or Wix, the platform lets the app read and update the data it needs to make labels:
- Products and variants: titles, variant names, prices, compare-at prices, SKUs, barcodes, vendors, product types and handles.
- Inventory quantities, to offer “match stock” label counts.
- Basic store details: store address, currency and primary domain.
Truelabel updates only barcodes and SKUs, and only when you press a button that says it will save them to your products.
Truelabel does not access or store customer information such as names, emails, addresses or orders.
Information we store
| What | Why |
|---|---|
| Store address and an access session issued by Shopify (Shopify version) | To keep the app signed in to your store |
| Label templates you save (names and layout settings) | So you can reuse them |
| Number of labels printed each month | To apply your plan's monthly limit |
Product data is read from your store when you open the app and is not kept in our database. On Wix, the app runs inside Wix and keeps templates and label counts in your browser and your Wix site. Label PDFs are created in your browser and are not uploaded to us.
How we use information
Only to provide the app's features, apply your plan and answer support requests. We do not sell, rent or share merchant data for advertising.
Service providers
The Shopify version runs on a hosting provider that stores the data listed above on our behalf. The Wix version is hosted by Wix. Billing is handled by Shopify or Wix; we do not receive payment card details.
Retention and deletion
When you uninstall Truelabel, your access session is removed and we delete everything stored for your store, including templates and label counts. On Shopify this happens when Shopify sends its deletion request 48 hours after uninstall. You can also ask us to delete your data at any time by email.
Your rights
Depending on where you live, you may have rights to access, correct or delete your information and to object to its processing. Email us and we will respond within 30 days. Requests forwarded on behalf of your customers are answered automatically, since Truelabel stores no customer data.
Security
Data is sent over encrypted connections, and access to the database is limited to what is needed to run the app.
Changes
If this policy changes, we will update the date above. Significant changes will also be announced inside the app.